Subscriptions
How do subscriptions work?
You can learn more about our subscriptions, including the benefits of subscribing and answers to some frequently asked questions, by visiting the subscriptions page. Please send an email to [email protected] if you require further assistance.
How can I update how often I get my subscription?
You can change the frequency of your subscription at any time by simply logging into your account and click 'Edit' next to the subscription product you wish to amend. You will then have the option to select a frequency under the 'Your subscription to
I love this product, how can I increase the frequency of my subscription?
You can change the frequency of your subscription at any time by simply logging into your account and click 'Edit' next to the subscription product you wish to amend. You will then have the option to select a frequency under the 'Your subscription to
I'm going away, how can I skip my next subscription order?
If you are going away, or have a backlog of product, you can skip orders on your subscription by simply logging into your account and clicking 'Skip' from the right hand side on your next order summary. Then confirm by clicking 'Yes, skip this order'
How can I add other products to my subscription?
You are able to add any product you wish to your subscription, as a recurring order or just as a one off order, by simply logging into your account and clicking 'Browse all' under the 'Recommended for you" section. Select the product you'd like to ad
How do I switch my subscription to a different product?
You can update your subscription product by simply logging into your account and clicking the Subscription tab of your account homepage. Then select 'edit' next to the subscription product you wish to swap. You will then have the option to 'Swap this
How do I update my payment method?
You can update the payment method linked to your subscription by simply logging into your account and clicking 'Account' . Then select 'Manage payment methods. To edit your existing payment method, click 'Edit' then 'Send edit payment link'. Follow t
How can I change the date of my next order?
You can reschedule your next order by simply logging into your account, viewing your next order, where you will have the option to 'Reschedule' under your subscription product. Finally, click 'Save changes'. Please send an email to hello@ancientandbr
How do I update my address?
You can update the address your subscription is sent to at any time by simply logging into your account and clicking 'Account' then 'Manage addresses'. Edit your existing address and click 'Save changes' or add a new address and click 'Save address'.
How do I cancel my subscription?
You can make all of these updates by logging into your account and navigating to 'Subscriptions'. Select the subscription you would like to edit, and scroll down to the bottom of the page and click 'Cancel Subscription'. We'll ask for some feedback b
Can I return a subscription?
If you intended to cancel a subscription before it was sent out, or have changed your mind and want to return an order please email us at [email protected] within 14 days of receiving your order. Please note, the product must be returned to u
Why has my subscription cost gone up?
When you sign up for a subscription, we offer 20% off your first three orders and 10% off thereafter. You will also receive a free gift on your second, fourth and sixth orders and free US shipping.